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Shipping & returns
Clear timelines, discreet packaging, and free returns within 30 days.
Shipping
Standard
3โ5 business days after fulfillment. Free on orders $75+, otherwise $6.95 within the contiguous US.
Express
1โ2 business days after fulfillment. $12.95 flat rate.
Packaging
Every order ships in plain outer packaging with no brand name on the outside. Packing slips omit product photos.
International
We currently prioritize US delivery for warehouse stock. Contact us if you need a custom shipping quote elsewhere.
Returns
Free returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with hygiene liners intact where applicable.
- Start a return from your order confirmation email or contact support.
- Refunds go to the original payment method within 5โ10 business days after we receive the return.
- Final sale items (if marked) and gift cards are non-returnable.
Questions? Contact us or email hello@luxeintimates.store.